This item is 100% Brand New. We will reply you with 24 hours. Please leave us 5 star feedback. We could resolve the problem, because we believe everything could be resolved through communication, THANK YOU! Thanks for Visiting our Stored. This item is in the category "Cameras & Photo\Tripods & Supports\Tripod Heads". The seller is "emilyandlily" and is located in this country: US.